Frequently Asked Questions

Dealership FAQs:

Q: How do I sign up for Buick or GMC rewards?
A: You can sign up right on our website! Visit our GMC or Buick Rewards pages, located in our New Inventory tab on our website, to sign up!

Q: What are the COVID safety practices here?
A: Our customers and workers safety are our top priority, which is why we are following current CDC guidelines and protocols. Feel free to contact us for more information on current guidelines!

Q: What brand vehicles do you accept for trade-ins?
A: We accept all makes and models!

Q: What is the difference between buying and leasing a vehicle?
A: Monthly payments tend to be cheaper with a lease than when financing a car because leasing pays for the depreciation of the vehicles versus the price of the vehicle itself. Leasing a car is like renting it for a fixed term, while you make monthly payments then return it at the end of the lease. Buying a car means you finance the vehicle with the help of an auto loan.

Q: What is the difference between used and certified pre-owned vehicles?
A: While both used and certified pre-owned vehicles are both technically used, CPO vehicles have to fall within certain guidelines to be labeled as such. Some guidelines are that the vehicle must have mileage under a certain number, vehicle should be under a certain amount of years old, it must have an almost spotless vehicle history report, and successfully passing a multi-point inspection.

Q: What cars are available for a tax credit?
A: All electric and plug-in hybrid vehicles are eligible for a tax credit in certain areas at the state and federal level. Talk with our finance department to discuss possible tax credit eligibility for the vehicle you are interested in!

Q: I'm in the market for a new car but I'm not sure which vehicle is best for my lifestyle. Can you help?
A: Yes! Not only is our sales team trained to help buyers find the perfect fit we also have a section on our website dedicated to vehicle reviews and competitor comparisons to help guide buyers. Feel free to check those out or contact our team for assistance!

Q: I don't have the best credit, can I still get approved for a car?
A: Our financing experts have experience arranging financing for a large range of buyers with varying credit. To check your credit, fill out our Credit Application or feel free to call our Finance Center.

Q: Can I trade my car in even if I haven't paid it off yet?
A: Yes, you can still trade your car in even if you still have a payoff.

Q: Is your showroom open on Sundays?
A: We are closed on Sundays, but contact our team to see how we can help you!

Q: Can I apply for financing online?
A: You can schedule a test drive using our online form or calling us directly.

Q: How can I schedule a test drive?
A: You can schedule a test drive using our online form or calling us directly.

Q: Do you have cars for sale under $15K?
A: Yes, we have a variety of amazing used vehicles that are priced $15k and lower!

Q: Do you offer car reviews and comparisons?
A: Yes, we offer Buick and GMC model reviews and comparisons for you to see which is the right model for you! Check out our reviews and comparisons online today.

Q: What is the Mark Wahlberg Virtual Assistant?
A: The Mark Wahlberg Virtual Assistant is our online car-buying platform where you can shop for you next car right from the comfort of your own home! If you have more questions about this tool, feel free to contact us.

Q: What should I look for when test driving a car?
A: We recommend making a checklist that includes but is not limited to comfort, functionality, and technology, as well as overall driving experience. Creating a list of things to make note of when test driving a car, will help you get a better sense of whether the model matches your driving style and buying criteria.
 
Q. Can I trade in my car here even if I don’t plan on purchasing from your inventory?
A: Yes! After inspecting your car, we will either give you a cash offer or a credit to put towards a new vehicle if you plan on buying from us.
 
Q: Do you offer any special discounts?
A: Yes, we offer a rotating list of lease deals as well as a $500 bonus cash offer to teachers, college students, first responders, and military personnel.
 
Q: Can I buy a car online?
A: Yes! You can buy a car online from the comfort of home with our Skip the Line, Buy Online tool found in our inventory.
 
Q: How can I estimate my monthly payments before I buy a car?
A: We have a Payment Calculator feature on our website that allows you to estimate payments for your new vehicle. You can find it under the Finance tab on our website!

Q: I don't see the type of car I want in your inventory. Is there a way to know if you get it in the dealership?
A: Yes, we have a "Find My Car" feature on our website that allows you to be notified if we receive stock of the car you're looking for. Find the form on our website's navigation bar.

Q: Can I customize a truck here?
A: Yes, we offer vehicle customization. We also have an Accessories Deparment that offers OEM accessories.

Q: Can Mark Wahlberg help me arrange financing?
A: Yes, our finance department is happy to work with you and answer any questions you have. Give us a call or stop in the dealership to speak with our finance staff.

Q: I’d like to buy out of my leased vehicle, how do I do that?
A: There is a lease-buyout process you will have to go through with our finance team. Feel free to give us a call or come in to meet with our team to complete the process!

Q: How can I estimate monthly payments before I buy a car?
A: We have a Payment Calculator feature on our website that allows you to estimate payments for your new vehicle. You can find it under the Finance tab on our website!

Q: I'm looking to trade in my vehicle, do you have a tool that gives me my vehicles worth before trading it in?
A: Yes! We have a "Value My Trade" feature for this purpose on our website.

Q: I got in a car accident; do you have a collision shop?
A: Yes, we have a collision center that can help get your vehicle sorted after a collision.

Q: Do you sell used vehicles of other brands besides Buick/GMC?
A: Yes, we accept and sell used vehicles of a wide range of models and makes.

Q: Do you offer warranties?
A: Yes, we offer an Extended Limited Warranty through Buick.

Q: What information or documents do I need to provide to apply for financing?
A: Typically, you will need to provide identification, proof of income, proof of residence, and details about your employment history. Our finance team will guide you through the specific requirements.

Q: Are there any additional fees or charges I should be aware of when buying a car?
A: There may be additional fees such as sales tax, documentation fees, and registration fees. Our sales team will provide a transparent breakdown of all costs associated with your purchase.